Know what's wrong before you stop

Detroit Virtual Technician Onboard Diagnostic System keeps your truck in motion


Virtual Technician takes the guesswork out of engine repair, so you can get back on the road as quickly as possible

With Virtual Technician, you'll know the seriousness of a fault and determine whether to stay on the road or head to the shop. This onboard diagnostic system prompts the experts in our Customer Service Center (CSC) to analyze performance data from your vehicle to determine what the problem is, what caused it, when it needs to be fixed and where to go for service.

Detroit Virtual Technician collects data immediately when your check engine light comes on. It generates a technical snapshot of the engine's status before, during and after a fault code event. Detroit technicians identify the suspect part and nearest authorized locations with the part in stock. If required, the CSC will alert the service center of the inbound truck including the pre-diagnosis.

Looking for Product Information?

Detroit Connect products and annual service subscriptions are available through authorized Freightliner, Western Star or Detroit dealers and distributors.



Service Subscription Renewals

To renew your Virtual Technician or Visibility fleet software subscription, please select one of the three choices below:

  1. Contact your authorized Detroit, Freightliner or Western Star service outlet via the Dealer Locator
  2. Call 855-553-9555 and an agent will assist you. Credit card (for US Only) and ACH (for US & Canada) accepted.
  3. Renew on-line at Credit card (for US Only) and ACH (for US & Canada) accepted.

How Virtual Technician Works

Review the industry's leading engine and transmission diagnostic system.


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